Managing your Opt-Outs

Opting out of future SMS

Your contacts have the option to opt-out of receiving your messages via a link on your landing page or within the SMS. 

When they do, their mobile number is added to the ‘Opt-out’ list. This means an SMS cannot be sent to that number from your account (Account wide, not User Specific).

Go to Contacts -> Manage Opt-Outs to manage your Opt-outs.

Adding Contacts to Opt-out List

Contacts who Opt-out after receiving an SMS Campaign will automatically be added to the Tall Bob Opt-out list. However, if your contact has requested to be Opted-out outside of the Tall Bob system, they can be manually added to this list.

To add a contact to your Opt-out list, click the icon on the Manage Opt-out page. Fill in the mobile number you would like to add, then click . 

Your newly Opted-out contact will appear within the table below (you may have to search for them).

Uploading Contacts via Excel or CSV

To upload a CSV or Excel file to add multiple contacts to ‘Opt-out’ list, click .

Click  and upload your file via file browser, or drag the file into the dashed line seen above. If it is loaded correctly, you will see a preview of your data.

Skip the first line of data – If your table has a header row, you should enable this option; else you will be adding a mobile of ‘PhoneNumber'.

Country prefix - This is important. Mobile numbers need to have the appropriate country code prefix. The best way to do this is with a separate upload for each region, and setting the appropriate country code with each upload.

When the above details are correct, click .

And we're done! Your contacts should appear within the ‘Sms Opt Outs’ table.

Exporting Contacts as Excel or CSV

To export the Opt-outs, click  

Provide your email address and click . You will receive an email with a download link using which you can download the contacts as Excel or CSV. 

How to remove a contact from the Opt-out list?

There may be a situation where a contact from your Opt-out list would like to Opt-in and receive communications from you. To allow this, you must remove their Opt-out record. 

• Delete a single number to remove a single contact from the Opt-out list click on the icon next to the number.

• Delete all numbers Use With Caution This will delete all of the mobiles in the Opt-out list. To remove all the contacts from the Opt-out list click on the icon.

Select the option that you want to choose for removing contacts from Opt-out list and click on the  button.

Note: The above scenarios also apply for managing Opted-out email addresses.